Remote Area Shipping Cost Will Charge 50$ Extra On All Shipping Methods

At Fire Place, our goal is to ensure you are completely satisfied with your purchase. If you’re not satisfied with an item you purchased from us, you can return it within 30 days of delivery for a full refund, provided the item is in its original, saleable condition and packaging. Items that have been used or modified in any way cannot be returned.

Return and Refund Authorization
Items may be returned for a refund within 30 days of the date of purchase.
Products must be in original condition with all labels and packaging intact.
Items that have been worn, cleaned, used, or altered cannot be returned.
Customized or personalized products, pre-ordered products, special offers, or gift cards cannot be returned or refunded.
How to Return an Item
To return an item, please contact our Customer Service Team at within 30 days of receiving your order. We will issue you a return authorization number and instructions on how to return the item. Please ensure that items are returned in their original packaging and in the same condition as when you received them.

Once your return request is accepted, we will send you a return mailing label and further instructions. Items returned without prior authorization will not be accepted.

For any return-related inquiries, please contact us at

Damages and Issues
Please inspect your order upon arrival and notify us immediately if any item is broken, damaged, or defective so we can investigate and resolve the issue.

Customized or Personalized Items
Please note that custom-made or personalized items cannot be returned or refunded unless they are defective or damaged. We take pride in creating bespoke items tailored to your unique style and taste. If you have any questions about bespoke or personalized products, please contact our customer service team at to discuss your options.

Return Shipping Fee
If the product is defective or if the return is voluntary, the customer will not be charged for return shipping.
Restocking Fee
No restocking fee.
Only items that were damaged or defective due to our error will be exchanged. Unfortunately, we are unable to exchange items for a different color, size, or brand.
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at

Changes to the Return and Refund Policy
Fire Place reserves the right to amend or update this return and refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.

For any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. We value your satisfaction and strive to provide you with an exceptional shopping experience at Fire Place.

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